Frequently Asked Questions

We accept all major credit cards, paypal, checks, money orders. Orders ship out within 1-3 business days (excluding weekends and holidays).

Is it safe to order online?
We adhere to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).Our online e-store is completely secure.

Your information cannot be intercepted by any outside party. If you prefer to order by phone please give us a call (559) 642-6248.

How much does shipping cost for a didgeridoo?
Most of our didgeridoos have FREE shipping within the continental United States for 4-7 day delivery (excluding weekends and holidays). We are located in a rural area and do not have rush shipping options available.

Can you ship outside the United States?
At this time we only ship within the United States.

What is your return policy?
All our products are satisfaction guaranteed. If not satisfied, return product(s) within 15 days of receipt in original condition for an exchange or refund (less shipping costs incurred). Returned orders that had free shipping will be refunded the cost of the product(s) minus the original shipping charges incurred.

Does my didgeridoo come with a mouthpiece?
Every didgeridoo we sell comes with a brand new mouthpiece already applied so it is ready to play when you receive it.

How do I keep the inside of my didgeridoo clean?
After you play your didge you should let it "air out" and not put it in a bag or cover it up. It is always a good idea not to eat garlic or other "smelly" foods before you play your didge. Brush your teeth or have a mint before you start. If your didge does start to get funky use Tea Tree oil. Tea Tree oil is great for keeping your didge from getting funky inside. Spray a little down the inside of your didge if you start to notice it is getting funky. Tea Tree oil can be found at most major drug stores in the vitamin/herb supplement area. NEVER pour water down the inside of a wood didgeridoo.

Do I need to coat the inside of my eucalyptus didgeridoo with anything?
It is a good idea with any high quality wooden instrument to follow these guidelines. Coating with a 50/50 mixture of tung oil and lemon oil (found at hardware store) is recommended every week for one month, every month for one year and occasionally after that. Put this mixture in a spray bottle and spray a light coating down the inside of the didge. Place the didge on a piece of cardboard so you won't make a mess. This will create a moisture barrier and harden the wood over time which will improve the instrument. NEVER pour water down the inside of a wood didgeridoo. This can seriously stress the wood and cause cracking.

How often do I have to change / put on a new beeswax mouthpiece on my eucalyptus didgeridoo?
Beeswax mouthpieces should last 6 months to 1 year. Keep it out of direct sunlight and heat or it can melt off. Keep it away from dirt and carpets as the beeswax tends to attract dirt and fuzzies. For instructions on how to replace it click here. We sell beeswax here or you can find it at craft stores in the candle making section. Make sure to use only 100% beeswax with no perfumes or oils added. Our modern didgeridoos come with a rubber mouthpiece that requires no maintenance.

What is backpressure?
Backpressure is the resistance of air you feel from the inside of a didgeridoo while you are playing it. Usually small diameter tubes have more backpressure and large diameter tubes have less. Good backpressure allows you to circular breathe more easily and be efficient with your air flow.

What is circular breathing?
Circular breathing is what allows a player to play continuously without stopping for breath. It is not possible to breathe in and blow out at the same time with your lungs. But, you can continue playing by using your mouth like a bag of air. With this reservoir of air in your mouth you can briefly maintain the drone and sneak a quick breath through your nose. Filling up your lungs so that you can then continue playing. For instructions on how to learn circular breathing click here.

What is a drone?
The drone is the fundamental key of the didgeridoo. It is created by loosely vibrating your lips into the mouthpiece. Kinda like giving a raspberry! For instructions on how to make the drone click here.

What key didgeridoo is right for me?
For beginner players we recommend the keys of C, D or E. This is the mid range. Higher keys (F and G) take tighter lip pressure and lots of diaphragm pushing. Lower keys (A and B) take really loose lip pressure and more air. The keys of C, D, and E fall somewhere in between and are easier for beginners to learn on. Most didge players have a collection of didges (some have one in every key). We suggest you listen to our sound clips of the different keys to see which one you like the best.

What is a harmonic?
The didgeridoo has a fundamental key. Harmonics are higher frequencies found within the fundamental key. They can be manipulated by the placement of your tongue while playing. For example, while playing the didge position your tongue like saying the letter "e", but do not use your vocal cords. This will create a harmonic.

What is a toot?
Toots are the next higher fundamental key that a didgeridoo can play in. They are achieved by tightening the lips beyond the drone until the didgeridoo makes a trumpet type sound.

What is a vocal response (vocalization)?
Vocal response is the ability of the didgeridoo to project sound from your vocal cords while playing the drone. Usually larger diameter tubes have better vocal response than smaller tubes.